Frequently Asked Questions
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Table of Contents
Business Info
Do you offer emergency service or same-day availability?
Yes - Precision Door Services of Southern California provides emergency service and same-day repair.
What areas do you service?
Primary Service Region: Greater Los Angeles including Glendale, Burbank, Pasadena, San Gabriel Valley, Pomona and Rancho Cucamonga
Areas Served: Beverly Hills | Santa Monica Area, San Fernando Valley Area, Malibu Area, Los Angeles Area, Burbank | Glendale Area, Pasadena | Alhambra | Arcadia Area, La Crescenta Valley Area, West Covina | Glendora Area, Pomona | Chino Hills Area, Rancho Cucamonga | Ontario Area
What towns do you service?
- Agoura Hills, CA
- Alhambra, CA
- Altadena, CA
- Arcadia, CA
- Azusa, CA
- Baldwin Park, CA
- Bassett, CA
- Bel Air, CA
- Bell Canyon, CA
- Beverly Hills, CA
- Bradbury, CA
- Burbank, CA
- Calabasas, CA
- Canoga Park, CA
- Central Malibu, CA
- Century City, CA
- Charter Oak, CA
- Chino, CA
- Chino Hills, CA
- Citrus, CA
- City Of Industry, CA
- Claremont, CA
- Corona, CA
- Covina, CA
- Culver City, CA
- Cypress Park, CA
- Diamond Bar, CA
- Duarte, CA
- Eagle Rock, CA
- East San Gabriel, CA
- Eastern Malibu, CA
- Eastvale, CA
- Echo Park, CA
- El Monte, CA
- El Sereno, CA
- Encino, CA
- Etiwanda, CA
- Garvanza, CA
- Glendale, CA
- Glendora, CA
- Granada Hills, CA
- Griffith Park, CA
- Hacienda Heights, CA
- Highland Park, CA
- Hollywood, CA
- Hollywood Hills, CA
- Irwindale, CA
- La Canada Flintridge, CA
- La Crescenta Montrose, CA
- La Puente, CA
- La Verne, CA
- Lake View Terrace, CA
- Los Angeles, CA
- Los Serranos, CA
- Malibu, CA
- Malibu Canyon, CA
- Marina del Rey, CA
- Mayflower Village, CA
- Mission Hills, CA
- Monrovia, CA
- Montclair, CA
- Montecito Heights, CA
- Monterey Hills, CA
- Monterey Park, CA
- Mount Olympus, CA
- Mount Washington, CA
- Mount Wilson, CA
- North Hills, CA
- North Hollywood, CA
- Northridge, CA
- Ontario, CA
- Pacific Palisades, CA
- Pacoima, CA
- Panorama City, CA
- Pasadena, CA
- Phillips Ranch, CA
- Pomona, CA
- Rancho Cucamonga, CA
- Reseda, CA
- Rosemead, CA
- Rowland Heights, CA
- San Antonio Heights, CA
- San Dimas, CA
- San Fernando, CA
- San Gabriel, CA
- San Marino, CA
- Santa Monica, CA
- Shadow Hills, CA
- Sherman Oaks, CA
- Sierra Madre, CA
- Silver Lake, CA
- Sleepy Hollow, CA
- South El Monte, CA
- South Pasadena, CA
- Sparr Heights, CA
- Studio City, CA
- Sun Valley, CA
- Sunland, CA
- Sylmar, CA
- Tarzana, CA
- Temple City, CA
- Toluca Lake, CA
- Topanga, CA
- Trousdale Estates, CA
- Tujunga, CA
- Universal City, CA
- Upland, CA
- Valinda, CA
- Valley Village, CA
- Van Nuys, CA
- Venice, CA
- Verdugo City, CA
- Vincent, CA
- Walnut, CA
- West Covina, CA
- West Hollywood, CA
- Western Malibu, CA
- Whitley Heights, CA
- Woodland Hills, CA
Are you licensed & insured?
Yes - Precision Door Services of Southern California is fully licensed and insured.
How long have you been in business?
Precision Door Service's franchise network began in 1997. The local Southern California location has been operating continuously since 2001.
Can I book an appointment online?
Yes, customers can book service online via the "Book Now" option on our website.
Do you offer any discounts?
Yes, we offer veteran, military, educator, senior citizen and first responder discounts.
Garage Door Repair
What types of repairs do you offer?
Our experienced and reliable technicians are experienced professionals who fix garage doors, including:
- Broken spring replacement.
- Torsion and Extension springs
- Cable repair / replacement
- Roller replacement Panel repair
- Track alignment, adjustment and Hinge repair
- Sensor / safety eye repairs
- Opener repair (common items)
- Weatherseal replacement
- Sagging door / balance adjustment
- Noise Reduction and Tune-ups
- Emergency Service
How do customers know if their garage door needs repair vs. replacement?
A good place to start is with a simple question: Are you happy with the way your garage door looks? If you like the appearance of your current door, repair is usually the best choice. Most common problems - such as broken springs, worn rollers, damaged cables, or opener issues - can be repaired and the door can often be restored to smooth, reliable operation. If you no longer like the look of your door, or you want better insulation, updated features, or a new style, replacement may make more sense than investing in repairs to a door you ultimately want to change.
How fast can you usually perform a garage door repair after a customer contacts you?
We aim for same-day or within 4 hours during regular business hours.
Do you carry parts for all major garage doors, or do any parts require special ordering?
We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.
What causes most garage door spring failures, and what's your approach to replacing them safely?
Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.
How do I know if my garage door spring needs to be replaced?
Signs include:
- Loud bang or snap when opening or closing
- The door opens partially then stops or falls
- Visible gap or separation in the spring
- Uneven or crooked movement
- Door is very heavy to lift manually
What are the costs of other typical garage door repairs?
We offer affordable and competitive pricing for
- Cable replacement
- Roller/hinge replacement
- Panel repair or replacement
- Track Alignment
- Opener Repair
Do you offer warranties on repairs? If so, explain what is covered and for how long.
Yes, all work comes with a warranty. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.
New Garage Doors
What types of new garage doors do you sell and install?
We offer a broad selection including:
- Standard steel doors
- Carriage house / carriage-style doors
- Modern contemporary doors
- Custom wood doors
- Insulated sectional doors
- Specialty/custom designs
What brands of garage doors do you offer?
We typically recommend CHI & Amarr garage doors because of their durability, warranty and aesthetics. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.
Do you do same day garage door installs?
We can do emergency garage door installation in 1 day if we have the garage door in stock. We carry an inventory of the most popular garage doors.
Can customers design their door online or see style samples before buying?
Yes, customers can view style galleries and options in our online garage door showroom.
Is there a fee for garage door estimates?
No - new door estimates are free. We also have free scheduled phone quotes available as well.
Do you have a low cost garage door installation option?
Yes! We offer budget-friendly garage door installation options - call for a free new garage door estimate today. You can also customize your new door with optional upgrades such as insulation, decorative windows and premium hardware for an additional cost.
Do you offer warranties on a new garage door?
Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.
Do you haul away my old garage door?
Yes - we remove and dispose of your old door as part of the installation process.
Do You Install Locks for Garage Doors?
We install a few different garage door lock types. Your technician will go over options on-site to determine which garage door lock is the best fit for your particular garage door.
How long does it typically take to get a new door installed once a customer decides to move forward?
A garage door installation will typically take 4-6 hours and be completed the same day. The lead time for your new garage door can take 2-4 weeks.
Do you offer financing options for new garage doors?
Yes, We have partnerships with financing companies to offer the most flexible payment options for your project.
Garage Door Openers
Do you install new garage door openers? If so, what brands or types do you install?
Yes! We install a full range of LiftMaster® and Genie® garage door openers.
Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.
How can a customer tell if they need a new opener vs. a repair?
Symptoms that suggest replacement include:
- Frequent breakdowns or recurring problems
- The opener is very old and lacks modern safety features
- It cannot handle the weight/load (e.g. with heavier insulated doors)
- The cost of repair approaches the cost of a new opener
- Lack of battery backup or smart features that they want
Do you install smart garage door openers? If yes, what features do they include?
Yes — we install smart openers that include:
- WiFi connectivity / remote control via smartphone
- Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View)
- Energy-efficient motor designs
- Security features (rolling code technology)
Do you offer opener repairs? If so, what common issues can you fix?
Yes — common repairs include:
- Broken gears / sprockets
- Sensor / photo eye misalignment
- Remote control / keypad replacements
- Chain / belt adjustments or replacement
- Motor repair or replacement
- Limit / travel adjustments
Do you offer any warranties or support for new opener installations?
Yes - new openers come with manufacturer warranties, and we back installations with workmanship guarantees.
Do you offer same day garage door opener installation?
Yes - if stock and schedule allow, we strive for same-day or next-day installations.
Maintenance & Tune-Ups
Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?
Yes — our maintenance visits typically include:
- Inspection of springs, cables, rollers, hinges, and tracks
- Lubricating moving parts
- Balancing and safety testing
- Adjusting limits and travel
- Checking weather seals and sensors
- Tightening bolts and hardware
How often should a garage door be serviced or maintained, in your opinion?
We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.
What are the benefits of regular garage door maintenance?
- Extends the life of springs, cables, rollers, and opener
- Reduces noise, friction, and wear
- Prevents unexpected, costly breakdowns
- Ensures safe and reliable operation
- Maintains warranty compliance (on many systems)
Reputation, Trust, & Local Proof
What do your customers often say they appreciate most about your service?
- Prompt arrival and fast repairs
- Polite, professional technicians
- Clear explanations and no hidden fees
- Quality parts & workmanship
- Warranty support and follow-through
Beverly Hills | Santa Monica Area
(310) 734-8914
San Fernando Valley Area
(818) 861-6639
Malibu Area
(310) 734-8914
Los Angeles Area
(323) 412-9540
Burbank | Glendale Area
(818) 861-6639
Pasadena | Alhambra | Arcadia Area
(626) 817-6416
La Crescenta Valley Area
(818) 861-6639
West Covina | Glendora Area
(626) 817-6416
Pomona | Chino Hills Area
(909) 632-7040
Rancho Cucamonga | Ontario Area
(909) 632-7040
Precision Door Services of Southern California
Precision Door Services of Southern California
Licenses
California State Contractor's License993555
If you are looking for service in the Simi Valley, Ventura County, and Santa Barbara areas, please visit:
simivalleygaragedoors.com
If you are looking for service in the Riverside, San Bernardino, and Temecula area, please visit:
garagedoorriversideca.com