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Precision Door Services of Southern California
about Precision Door Services
has received 13 reviews, averaging 1.00 Stars:
I requested an appointment to give me an estimate on replacing a 1" crack in 1 of my panels. I get 2 quotes to replace the entire door which is not what I requested, Shocking. The excuse for not giving a price on the panel is that they could not identify the maker of the existing door. Its pretty standard so they are in the wrong business if you cannot identify a standard panel.
- Lynda Delasota
Lynda, We would love to replace your panel, but without a label to identity the manufacturer and date of the door, we cannot make an exact match. With many manufacturers and designs of garage doors we may pick something that doesn't match the other panels at all if we don't know the manufacturer. Also, depending on age certain designs may not be available anymore. We have even seen certain door designs have changed over time, and a panel for a particular manufacturer and design purchased today may not match that same manufacturer and design from even just a few years ago. So when matching panels it's important to know the manufacturer, year, and design if we are going to provide you with a panel that will match your door and make sure you are satisfied.
Senior Technician: Armando B
Pricing is way to high even though I have taken into account the high inflation costs of everything in our current time. I got same exact quote for doors and new opening system with someone else and saved $3900.
Suzanne, We at Precision Door Service want to make sure you work with a reputable company. Please make sure they have a California State Business license and that they will be there should anything go wrong. Some companies will sell you a garage door, get a deposit, and then disappear. They may add charges such as sales tax, in some cases they add delivery charges for the new door, and disposal charges for the old one. after the work is done. Please make sure that they are providing you with high quality product, and their price includes installation, and that they will warranty their product, should anything go wrong. Precision Door Service has been in business since 1997. We are a licensed business in the state of California, which can be verified at cslb.ca.gov. We stand behind our pricing which includes installation, disposal of your old garage door, and we do not charge sales tax. Also if you have an issue we guarantee our products and installation and if something goes wrong we will fix it. All of our products, from the rollers to the garage door itself, are of the highest quality and come with a warranty. We at Precision Door Service stand behind our pricing, our product, and our service.
Rancho Cucamonga, CA
The technician, Armando was late even after a four hour window and gave me a 600+ quote for a spring when they had originally stated estimate of $100. I know you have to pay for the expertise but $600 for a spring seems outrageous. It’s like they know you have an emergency and take advantage. I rather look for an honest, fair priced company.
- Gwen Seanez
Dear Gwen, We apologize for the inconvenience. We at Precision Door Service try our best to arrive at our appointments within the allotted time. However unforeseen circumstances may cause delays. Regarding our spring pricing, we state that springs start at $125. But depending on various factors, such as the height and weight of the door, or the types of springs you may need, the price may vary. Typically, if springs need to be replaced, other items such as bearings, torsion tubes, drums, and cables may need to be replaced as well, and that will affect the overall price. Lastly, we at Precision Door Service believe in being honest, and would never take advantage of a customer in an emergency. Our competitive pricing remains the same whether you urgently need your vehicle out of your garage, or you are casually shopping for a new garage door. In any case, whether or not you choose to use Precision, we wish you the best in getting a high-quality solution for your garage door needs.
Senior Technician: Armando B
The Tech was just there to try to sell us a new motor. Garage door openers are very simple - in days past I installed and repaired several on my own. The door will not go down unless we hold the button until the door is close. This is a single door, very light and well balanced. I had installed new safety sensors, which are aligned properly. The problem is obviously an electrical on one side preventing that sensor from functioning. When the Tech finally understood that we were not going to buy a new $700+ motor - he said that if he was going to test the electricity it would have to be part of a $149+ "inspection". I will wait till I know my thinking is correct - but once that occurs - there will be an effort on my part to spread the word about Precision. This is quite frustrating, and others should be told.
- Rick Burkemper
Technicians: Garrett M
Pacific Palisades, CA
The person on the phone was very efficient. I stated I bought a new car and was having trouble syncing it to the garage door opener. I told her I had lost both remotes. She said that would not be a problem. The tech called in the am to give me an estimated time but when he showed up, he stated it was a waste of his time to only give me a remote and that I needed him to do service. When I restated all I wanted at this time was to sync my car to the garage door opener and had a coupon from the web site for $20 off the opener. He sarcastically stated I should use proper terms when discussing garage doors and the opener is not the same as a remote. He told me the cost of the remote and the service call and I agreed to it. He then said it would be another (approximately) $80 to set up the remote. I told him that is pretty costly for something that takes just a few minutes. He said it was because he knew what he was doing and I did not. I would be calling him back and paying for another service call if I did not let him set it up. After he left, it took me 5 minutes to sync the remote. As a woman, I will never use this company again. I am sure if I was a man, I wold have been treated with more respect.
Field Service Manager : Russ T
They came out look at my garage broken springs and told me they cannot repair what I have I need a whole new system then turned around and said the system they want to install will not fit Because of some racks that were on top of the overhead so I called another company they came out and installed New system even with the rack on top of the overhead it fit perfectly no problems whatsoever was in and out thank you Cans garage door and repair service
Senior Technician: Armando B
Tech was just was only interested in selling me a whole new door. Did not want to repair it. Said it was too damaged to be able to be fixed and could not guarantee repairs. It had mostly just cosmetic issues that do not affect operation (dings and dents). Tried to pull the wool over my eyes with his dismal diagnosis. I ended up fixing it myself in about 1 1/2 hours and did not even need to replace any parts. (my first time doing this). Door works just fine now. Go check it out and you will see it is all back together. and working fine.
- Carl Rogers
Rancho Cucamonga, CA
I would give 0 star if there is an option. Firstly, the guy is supposed to come between 12pm -4pm but he called and said he was not sure when he can come. After calling him a few times, he said he will come after 4pm. That's fine since my wife wanted to fix the door quickly. He finally came around 5pm. Secondly, he came and looked at the garage door, without even trying to touch anything, the first thing he said is he needs to replace the motor, which is $699. Hey, I may look ugly but I am not stupid. If everything can be fixed by replacing motor, there will not be a need for a garage door professionals. I asked him if replacing the motor will fix the problem, he said that is the first step, then he may need to replace anything else if it still doesn't work. Wow, so, he wanted me to pay $699 without even trying to figure out what the real problem is. He then kept talking about a lot of other things which he said may need to be replaced. Well, for a technician who did not even try to open the garage door manually, his diagnostic sounds as convincing as a doctor who did not even use a thermometer or a stethoscope to figure out the temperature or condition of his patient. With multiple crazy estimates at high dollars, I finally gave up and just told him to charge the $29.95 "diagnostic". What a waste, I just wasted my time and my $30... Please do not use this company. Find other mom and pop companies, you will save your money and your sanity.
- Buntoro Sugianto
Senior Technician: Armando B
Sherman Oaks, CA
I called for an estimate and someone was at my door within an hour. We discussed the options and he had all of the necessary equipment in his truck. Two hours later my door was fixed and now works perfectly. Very pleased with the service.
- Rob Whetstone
The appointment was scheduled from 2pm to 6 pm. The tech said he should be there around 5. About 630 pm he called and said he would be there around 730. I don’t think this is professional. I wasted a day waiting, I don’t think I will be working with your company for my three doors I wanted to buy.
- Ron Orantes
Senior Technician: Armando B
West Covina, CA
The visit by your William Fletcher was insulting to me. He did nothing to correct my problem. In fact he took the safety system items without my person. He stated that my door unit required replacement. A copy of the cost and items required was received and reviewed by myself. My self and others found only two item that required repair. This was done and the door system was up and running in a short time. As a result of this, I have sent an email to your company stating that I have canceled my account with your company. No work for me is to be performed by Precision Door Service.
- Robert Phillips
Los Angeles, CA
All i needed was to simply program my remote because i forgot how to do it. I was qouted 29 dollars. But when the installer came in 2 hours late. He talked my client into work that was not necessary of 400 dollars. I am highly disappointed by 371.00 dollars of un neccessary work. Watch out they are slick
- Cornelis Stafford
La Canada Flintridge, CA
During the third week of October, 2014 my garage door had a problem. A cable which supported the door on one side had come off its spool. The garage door fell lower on one side than the other and the door would neither open nor close completely. It was stuck. I called Precision Overhead Garage Door Service. I was told there would be Service Call fee of $69.95. A technician came out on October 16, 2014. He told me there would be an additional charge of $185.00 to repair the problem. He also told me that my garage door opener was old and I should replace it. The garage door opener itself was working fine, so I declined that and I agreed to $185.00 repair and he proceeded the “fix” the door. He then told me that the rollers which supported the door in the frame were worn, which contributed to the problem, and that if they were replaced, the problem “would not happen again.” The charge to replace the rollers was $249.00 which I agreed to. The rollers were replaced and the total bill was $503.95 which I paid. Less than five months later, the garage door crashed again. I called Precision again and told them of the problem which I expected them to fix. Instead I was told that the door had been so badly damaged that it needed to be replaced, which they would do for between $999 and $1624 depending on the door I chose. I had a conversation with Mr. Chuck White, the owner of Precision Garage Door, in which I told him that I expected the company to stand behind the work I had already paid for and it appeared that if the work had been done correctly, I wouldn’t now need a new door. Ultimately he agreed to a $400 credit against the installation of a $999 door. Applying the theory that “life is too short” to be embroiled in disputes, I agreed to this. The technician who measured the door said that my garage door opener was old and I should replace it. Again, since the door opener was working fine, I declined. The door was installed on April 2, 2015 and I paid the $599 charge. At this point I was out $1,100. I did have a new garage door that I would not have needed if the original work had been done correctly. But the story continues. After the technician had left, I determined that the remote control did not work. I set about pairing the remote control with the garage door opener, which I have done before with no problems. The remote would not pair. Because the opener would not pair with a second remote I had, I was able to determine that the problem was the garage door opener’s receiver. I called Precision and was told a technician would come out to fix the problem. That technician called me and when I told him the problem, his response was that there was no way that his work had caused the problem. Given his defensive tone, I thought, “Yeah, right. The opener just picked that day to fail. What a coincidence!” The next day I received a call from another technician who said he would walk me through the steps to pair the remote control. I asked him to try to do it himself, as I was fairly sure the steps would not work. He came to the house and was also unable to pair the remote. He said that he would talk to management to see what could be done. A few days later I received an email proposing to sell me an entire new garage door opener for between $557 and $757, depending on the model. I then received a telephone call in which I was told that Precision would grant me a $100 discount off the quoted price. I responded, “No, thank you.” I thought, “Fool me once, shame on you. Fool me twice, shame on me. Fool me three times; you have to be kidding!” I went on Amazon and located an external receiver and remote for the princely sum of $16.09, including shipping. I installed the external receiver in about 20 minutes and the remote works fine. I submitted this review to the company before posting it to allow them to point out any factual errors they claim I have made. Their response boils down to an assertion that all of the problems stem from my failure to buy everything they tried to sell me ( a new garage door opener). What else could they say. However, there can be no reasonable excuse for the company’s attempt to profit further from this conduct by attempting to sell me a new opener for $450 to $650, to fix a problem which I was able to remedy for $16.00.
- Dennis Brown
Mr Brown, Thank you for your detailed note. I have to respectfully disagree with you on the facts and with your characterization of our response to your situation. To recap, our technician’s first visit to you was in response to your door falling. He repaired your door, diagnosed multiple causes of the problem and you chose to implement the minimal required to get the door operational. The door later fell again. This time you needed a new door. I believe that his original diagnosis was correct. This was an old, heavy and patched together wooden door. That it failed was in no way related to the work that we performed. However, because we had been there five months earlier, I significantly discounted your door. I don’t think that this could be characterized as taking advantage of you in any way. On the contrary, I think this demonstrates how much we want to ensure that our customers are happy with the service that we provide. You then had a problem with your remote pairing. The technician attempted to reprogram your remote and was unable to do so. When he was trying to fix your problem, he did not attempt to add an additional receiver to your operator because the operator dates from the 1990s and he assumed that this was the cause of the inability to pair the remote. I’m happy that you were able to patch together a solution to your remote pairing problem, but that has not addressed the base problem of the age of your operator. I should note, that the settings on your operator, as indicated by the safety inspection performed by our technician at the time of the original problem, are at their limit. This makes the operator less responsive to potential barriers to operations and a potential safety issue. I expect that you will continue to experience problems with it and that it could cause damage to your new door in the future. In any case, at no time in this process were your issues misrepresented or were you in any way taken advantage of. Our goal is 100% customer satisfaction. There are always was to improve and we strive to do that every day. However, overall I believe that our technicians responded to your situation in an appropriate manner, and that our concessions to you have been more than generous. If you would like, I would be happy to discuss this further with you. Best regards, Chuck White
LicensesCalifornia State Contractor's License
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