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Read what people are saying
about Precision Garage Door

Precision Garage Door of The Greater LA Area
has received 8 reviews, averaging 1.00 Stars:

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They came out look at my garage broken springs and told me they cannot repair what I have I need a whole new system then turned around and said the system they want to install will not fit Because of some racks that were on top of the overhead so I called another company they came out and installed New system even with the rack on top of the overhead it fit perfectly no problems whatsoever was in and out thank you Cans garage door and repair service

- Fred

Armando B Service Provided:

Broken Garage Door Spring Repair


Senior Technician: Armando B
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was just was only interested in selling me a whole new door. Did not want to repair it. Said it was too damaged to be able to be fixed and could not guarantee repairs. It had mostly just cosmetic issues that do not affect operation (dings and dents). Tried to pull the wool over my eyes with his dismal diagnosis. I ended up fixing it myself in about 1 1/2 hours and did not even need to replace any parts. (my first time doing this). Door works just fine now. Go check it out and you will see it is all back together. and working fine.

- Carl Rogers

Eric P Service Provided:

Garage Door Repair


Technicians: Eric P
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would give 0 star if there is an option. Firstly, the guy is supposed to come between 12pm -4pm but he called and said he was not sure when he can come. After calling him a few times, he said he will come after 4pm. That's fine since my wife wanted to fix the door quickly. He finally came around 5pm. Secondly, he came and looked at the garage door, without even trying to touch anything, the first thing he said is he needs to replace the motor, which is $699. Hey, I may look ugly but I am not stupid. If everything can be fixed by replacing motor, there will not be a need for a garage door professionals. I asked him if replacing the motor will fix the problem, he said that is the first step, then he may need to replace anything else if it still doesn't work. Wow, so, he wanted me to pay $699 without even trying to figure out what the real problem is. He then kept talking about a lot of other things which he said may need to be replaced. Well, for a technician who did not even try to open the garage door manually, his diagnostic sounds as convincing as a doctor who did not even use a thermometer or a stethoscope to figure out the temperature or condition of his patient. With multiple crazy estimates at high dollars, I finally gave up and just told him to charge the $29.95 "diagnostic". What a waste, I just wasted my time and my $30... Please do not use this company. Find other mom and pop companies, you will save your money and your sanity.

- Buntoro Sugianto

Armando B Service Provided:

Garage Door Repair


Senior Technician: Armando B
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called for an estimate and someone was at my door within an hour. We discussed the options and he had all of the necessary equipment in his truck. Two hours later my door was fixed and now works perfectly. Very pleased with the service.

- Rob Whetstone

Service Provided:

Garage Door Repair


Product:

Garage Door Opener


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The appointment was scheduled from 2pm to 6 pm. The tech said he should be there around 5. About 630 pm he called and said he would be there around 730. I don’t think this is professional. I wasted a day waiting, I don’t think I will be working with your company for my three doors I wanted to buy.

- Ron Orantes

Armando B Service Provided:

Install Garage Doors


Product:

Garage Doors


Senior Technician: Armando B
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The visit by your William Fletcher was insulting to me. He did nothing to correct my problem. In fact he took the safety system items without my person. He stated that my door unit required replacement. A copy of the cost and items required was received and reviewed by myself. My self and others found only two item that required repair. This was done and the door system was up and running in a short time. As a result of this, I have sent an email to your company stating that I have canceled my account with your company. No work for me is to be performed by Precision Door Service.

- Robert Phillips

Service Provided:

Garage Door Opener Repair


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

All i needed was to simply program my remote because i forgot how to do it. I was qouted 29 dollars. But when the installer came in 2 hours late. He talked my client into work that was not necessary of 400 dollars. I am highly disappointed by 371.00 dollars of un neccessary work. Watch out they are slick

- Cornelis Stafford

Service Provided:

Garage Door Opener Install


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

During the third week of October, 2014 my garage door had a problem. A cable which supported the door on one side had come off its spool. The garage door fell lower on one side than the other and the door would neither open nor close completely. It was stuck. I called Precision Overhead Garage Door Service. I was told there would be Service Call fee of $69.95. A technician came out on October 16, 2014. He told me there would be an additional charge of $185.00 to repair the problem. He also told me that my garage door opener was old and I should replace it. The garage door opener itself was working fine, so I declined that and I agreed to $185.00 repair and he proceeded the “fix” the door. He then told me that the rollers which supported the door in the frame were worn, which contributed to the problem, and that if they were replaced, the problem “would not happen again.” The charge to replace the rollers was $249.00 which I agreed to. The rollers were replaced and the total bill was $503.95 which I paid. Less than five months later, the garage door crashed again. I called Precision again and told them of the problem which I expected them to fix. Instead I was told that the door had been so badly damaged that it needed to be replaced, which they would do for between $999 and $1624 depending on the door I chose. I had a conversation with Mr. Chuck White, the owner of Precision Garage Door, in which I told him that I expected the company to stand behind the work I had already paid for and it appeared that if the work had been done correctly, I wouldn’t now need a new door. Ultimately he agreed to a $400 credit against the installation of a $999 door. Applying the theory that “life is too short” to be embroiled in disputes, I agreed to this. The technician who measured the door said that my garage door opener was old and I should replace it. Again, since the door opener was working fine, I declined. The door was installed on April 2, 2015 and I paid the $599 charge. At this point I was out $1,100. I did have a new garage door that I would not have needed if the original work had been done correctly. But the story continues. After the technician had left, I determined that the remote control did not work. I set about pairing the remote control with the garage door opener, which I have done before with no problems. The remote would not pair. Because the opener would not pair with a second remote I had, I was able to determine that the problem was the garage door opener’s receiver. I called Precision and was told a technician would come out to fix the problem. That technician called me and when I told him the problem, his response was that there was no way that his work had caused the problem. Given his defensive tone, I thought, “Yeah, right. The opener just picked that day to fail. What a coincidence!” The next day I received a call from another technician who said he would walk me through the steps to pair the remote control. I asked him to try to do it himself, as I was fairly sure the steps would not work. He came to the house and was also unable to pair the remote. He said that he would talk to management to see what could be done. A few days later I received an email proposing to sell me an entire new garage door opener for between $557 and $757, depending on the model. I then received a telephone call in which I was told that Precision would grant me a $100 discount off the quoted price. I responded, “No, thank you.” I thought, “Fool me once, shame on you. Fool me twice, shame on me. Fool me three times; you have to be kidding!” I went on Amazon and located an external receiver and remote for the princely sum of $16.09, including shipping. I installed the external receiver in about 20 minutes and the remote works fine. I submitted this review to the company before posting it to allow them to point out any factual errors they claim I have made. Their response boils down to an assertion that all of the problems stem from my failure to buy everything they tried to sell me ( a new garage door opener). What else could they say. However, there can be no reasonable excuse for the company’s attempt to profit further from this conduct by attempting to sell me a new opener for $450 to $650, to fix a problem which I was able to remedy for $16.00.

- Dennis Brown

A Response from: Chuck White

Mr Brown, Thank you for your detailed note. I have to respectfully disagree with you on the facts and with your characterization of our response to your situation. To recap, our technician’s first visit to you was in response to your door falling. He repaired your door, diagnosed multiple causes of the problem and you chose to implement the minimal required to get the door operational. The door later fell again. This time you needed a new door. I believe that his original diagnosis was correct. This was an old, heavy and patched together wooden door. That it failed was in no way related to the work that we performed. However, because we had been there five months earlier, I significantly discounted your door. I don’t think that this could be characterized as taking advantage of you in any way. On the contrary, I think this demonstrates how much we want to ensure that our customers are happy with the service that we provide. You then had a problem with your remote pairing. The technician attempted to reprogram your remote and was unable to do so. When he was trying to fix your problem, he did not attempt to add an additional receiver to your operator because the operator dates from the 1990s and he assumed that this was the cause of the inability to pair the remote. I’m happy that you were able to patch together a solution to your remote pairing problem, but that has not addressed the base problem of the age of your operator. I should note, that the settings on your operator, as indicated by the safety inspection performed by our technician at the time of the original problem, are at their limit. This makes the operator less responsive to potential barriers to operations and a potential safety issue. I expect that you will continue to experience problems with it and that it could cause damage to your new door in the future. In any case, at no time in this process were your issues misrepresented or were you in any way taken advantage of. Our goal is 100% customer satisfaction. There are always was to improve and we strive to do that every day. However, overall I believe that our technicians responded to your situation in an appropriate manner, and that our concessions to you have been more than generous. If you would like, I would be happy to discuss this further with you. Best regards, Chuck White

Service Provided:

Garage Door Repair


Product:

Rollers


Beverly Hills | Santa Monica Area

(310) 734-8914

(310) 734-8914
San Fernando Valley Area

(818) 861-6639

(818) 861-6639
Malibu Area

(310) 734-8914

(310) 734-8914
Los Angeles Area

(323) 412-9540

(323) 412-9540
Burbank | Glendale Area

(818) 861-6639

(818) 861-6639
Pasadena | Alhambra | Arcadia Area

(626) 817-6416

(626) 817-6416
La Crescenta Valley Area

(818) 861-6639

(818) 861-6639
West Covina | Glendora Area

(626) 817-6416

(626) 817-6416
Pomona | Chino Hills Area

(909) 632-7040

(909) 632-7040
Rancho Cucamonga | Ontario Area

(909) 632-7040

(909) 632-7040
Precision Door Services of Southern California
Office: (626) 537-3568
2550 Corporate Pl
Ste C105

Monterey Park, CA 91754

License

California State Contractor's License
993555