The only reason I'm giving 3 stars is because of the pricing experience.
I received an email advertising a $29.99 Garage Door Tune-Up Special, which included a 25-point inspection, lubrication, and adjustment of all garage door parts, with an expiration date of June 30, 2026. My appointment was on June 24, 2026, well before the expiration date. However, when the technician arrived, I was told that the coupon could not be honored and that my options were now $99, $469, or $1,395.
Since the technician was already there, I chose the $99 service. What bothered me was what felt like a bait-and-switch. As a first-time customer, it left me questioning whether I could trust the company to be honest about future service recommendations and pricing.
That said, I want to be fair. The technician was professional, personable, and completed the tune-up efficiently. I don't blame him for the pricing issue—that decision is on the company. The service itself was good, and my garage door is noticeably quieter now.
If the company had honored the advertised special or clearly communicated that it was no longer valid before scheduling the appointment, my review would have been much more positive.