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Precision Door Services of Southern California
about Precision Door Services
has received 12 reviews, averaging 3.00 Stars:
Rowland Heights, CA
I told the technician that the garage door has difficulty in opening during winter time and works well during the hot weather. He did not even check the problem at all and just told us that my aunt needs a new garage door opener. I opted for the garage door tune up and I told him that I have a coupon of $99 and he said that if that coupon was sent to another address, it is not valid. From the get go, he was not honest. My aunt asked me to be with her so that they will not fool her which would be what happened if I was not there. I know you are the experts but he should have tested the garage door 1st before recommending to change it right away. It is working great now after I asked him to do lubrication. Please make sure to emphasize honesty as older folks can be victims of unnecessary services.
- Josie S
Senior Technician: Armando B
the right side of the garage door in the open position is 6" lower than the left side. It wasn't that far off before? there are 2 places on the right side door brace for adjustment, can that raise the door up 6" so that it is level when open?
- James Sadow
La Crescenta Montrose, CA
Overcharged for repairs of spring
- Jodi Beleker
- Charles Hong
Technicians: Miles H
Santa Monica, CA
Mike said your technicians would wear masks and gloves. One did, one didn't. When we reminded them, this one guy (the older man) put the mask over the lower part of his face and then let it slide. My wife complained again, and the next thing we knew the door was closed, and we haven't the slightest idea what they did. My wife freaked out, and it spoiled my day. If the guy wants to emulate Trump, that is his problem. But he shouldn't inflict it on us.
- Gordon Fain
Rancho Cucamonga, CA
The service was great, but the tech was incredibly pushy about buying new doors, even though my doors are just fine.
- Stephen Roth
Senior Technician: Armando B
Technician was good arrived on time. It was difficult to try to schedule the installation. Had to call three times and was told one time (at 2 in the afternoon) that the scheduler was gone for the day. On the day of installation the crew was good but they said I should have been told to replace two panels instead of just the top one. They were clean and efficient.
- Peter Gold
My installer was extremely professional and efficient. I was satisfied with with installation and overall process, but I was highly disappointed in the overall price of the job. I paid $800 for just a garage door opener and parts that cost no more than $350 retail. This means I paid $450 labor on a job that took about 2 hours. My garage door broke on Thanksgiving. I had to replace it the day after and did not have time to shop around for rates. I feel like the $800 price for just a garage door opener was extremely high.
- Norman Koshkarian
Field Service Manager : Russ T
Thank you for your excellent work .
- Domarina Petros
Technicians: Jason S
Phone operator says one price then the tech says another. Overpriced!
- Greg Dutton
Monterey Park, CA
In all said when done, I'll give it a 4 star rating. Oct 2014 - Was refer by a friend living in the same complex. Was told the it needs to be replace, can't say price was reasonable but had it replaced. March 2015 - door won't close due to sunlight issue, came in and took care of it. June 2015 - door rolling down faster and landing hard, ended up have a service and replace all and lubricating all hinges as it was not part of the installation back in Oct. I would have thought that while replacing the the equipment, they would also check on it, though that wasn't the case. Sept 2015 - door will not close again, tech came in and said the sensor had tilted down hence door won't close and a service call charge of $50. I ask for a waive of charge, told not possible, while after a few minutes of talking, tech said he'll call the office. Having to leave for a meeting, said I'll pay but under protest and I've also refer my neighbor in the same complex. Finally, I was given a 100% discount. Must having to express your dissatisfaction of service and the fact that I will not use your service again be the course of management? Didn't have to come to this. May they should have someone in service call trouble shoot first before accepting a service call.
- Brenda Wah
Canoga Park, CA
Jaime the tech was professional, efficient and has excellent costumer service skills. If I had the opportunity to deal with him as well as Chuck White directly I would recommend your company to everybody I know. However, I had such a negative experience with the office staff it took everything I had not to go to social media and write about it. I was given a service time that was impossible for your techs to meet, and then given explanations that contradicted other explanations. Honesty is number 1 when it comes to customer care. Treat the customer with respect and you'll gain 10 more. Your support staff clearly doesn't understand that concept.
- Leslie Nelson
Thanks for taking the time for the review. First, let me apologize for the communication issues that you experienced with our company. I agree completely with you that honesty with the customer is paramount. Our goal is 100% customer satisfaction and I truly appreciate your feedback. We have new administration and call center staff and have been working to get them trained. Your feedback lets us know where we still have work to do. I hope that we have the opportunity to serve you again and to live up to our goal.
LicensesCalifornia State Contractor's License
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