Garage Door Repair in Los Angeles CA

Sheila Sasha Boyd

First, I want to say that everyone at Precision Garage Door was professional, friendly and really helpful. The new garage door is wonderful. Second, and this is why I'm giving you 3 stars, is the issues on the day of installation and lack of communication regarding the actual arrival of the crew. I had been dealing with Rafael, and the week of 7/13/26 I called to see if we could change the install date of 7/27 to that week or the following week. Rafael said not a problem, and we scheduled for 7/16. He called me the day before to say that there had been a medical emergency with one of the installers, so could we do it on Tuesday 7/21 between 8am - 12pm. They would arrive 8am -9am for set up. I received a reminder text on Monday 7/20 saying Precision would be there between 8am -10am. On Tuesday 7/21 I waited all morning. I called Rafael at 12:13pm asking for an update and ETA for installation. No response. I received a text from Precision saying the technician "is on the way". I called the Precision office at 1pm. They apologized and said they would reach out to Rafael to call me. Alfredo and Ethen arrived around 1:30pm, apologizing. They said they had been assigned to another location in the morning per Rafael, and then were told he had double booked, so they came here as soon as possible. They said that Rafael was supposed to call me and advise, and I told then he hadn't. They were deeply apologetic, and proceeded to install the door (they were fabulous and friendly and courteous and professional). It is one week later, and I have yet to hear from Rafael or Precision as to an apology or a personal thanks. Instead, I received an email asking me to leave a review. I hate posting "dirty laundry" as to bad behavior, but if this is how your company does business, I think people should know. BTW, I have another house that needs a garage door, but I won't be using Precision for that installation.

Paul Bailey

I had a pretty good experience with the quality of the work here. The technician showed up on time and finished the job quickly, and the repair itself was solid. That said, I was really frustrated by the lack of transparency with the pricing. I was quoted $200 for a spring replacement, but it turned out that was per spring, so the final bill was double what I expected. It felt like a bait-and-switch, and I think they should be upfront about the total cost before starting the work. Great repair, but the pricing surprise really soured the experience.

Danielle Parker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The only reason I'm giving 3 stars is because of the pricing experience. I received an email advertising a $29.99 Garage Door Tune-Up Special, which included a 25-point inspection, lubrication, and adjustment of all garage door parts, with an expiration date of June 30, 2026. My appointment was on June 24, 2026, well before the expiration date. However, when the technician arrived, I was told that the coupon could not be honored and that my options were now $99, $469, or $1,395. Since the technician was already there, I chose the $99 service. What bothered me was what felt like a bait-and-switch. As a first-time customer, it left me questioning whether I could trust the company to be honest about future service recommendations and pricing. That said, I want to be fair. The technician was professional, personable, and completed the tune-up efficiently. I don't blame him for the pricing issue—that decision is on the company. The service itself was good, and my garage door is noticeably quieter now. If the company had honored the advertised special or clearly communicated that it was no longer valid before scheduling the appointment, my review would have been much more positive.

Edward Fraga

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scheduled me for 4 hour block, then canceled at the end of that time and rescheduled for another day 4 hour block. Arrived after the time expired. Suggested the door did not need any adjustment but would need new springs some time which would cost $650. I declined.

Larry Hayes

I am unable to home link my vehicles to this garage opener I have 3 other openers at 2 other houses and I can program all of them to my car but not this one

Dennis Dooley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nobody called me back if the price I got was the total amount.

robert soto

The guy never came back to fix the remotes. We’ll see if he shows up.

Charles Fairchild

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've been a customer for ten years. I bought a new garage door and get an annual tune-up for it. The people are always terrific but the corporate marketing is abusive. I have to re-unsubscribe from marketing emails every year. I wish this company gave me the same respect I give them as a longtime customer.

Daniel Botton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Salesman doesn’t respond to calls or texts. Sad

Fabian Ballesteros

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I paid your company $70 for a service call, and your driver was here for only 15 minutes. Soon, I figured out that it’d be cheaper to go with another provider instead of paying $300-$500 for what should be a $170-$180 fix. Before contacting you, I checked with other companies, sending them videos of my garage door issue, and they mostly agreed on the problem and gave me consistent quotes. I went with you because I’d trusted your company in the past, I’m not a door expert. But I know and feel when someone is trying to take advantage of me. I ended up having a local outfit repair it and saved $90 yes, I lost $70 but I learned a lesson along the way and fyi your drive was polite and professional I understand he was just doing his job. Thank you. PS. I would have paid you the $170 your guy was already there.

Diana Gomez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Michael K was courteous and professional. Unfortunately the estimate received is more than I can afford at this time. Thank you, Diana Gomez

Mark Berkowitz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech was excellent. My problem is that he didn't carry the spring I had, he only carries the most expensive spring. If I wanted the spring I had, it would take maybe up to a week to get it fixed. Why doesn't the techs carry all the springs instead of only the highest price ones. It forces the customers to buy the expensive one. Not happy. I feel ripped off

Rosa Moreno

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision installed a garage door opener for me in 2016. I requested a garage door tune-up and estimate to replace older opener on 3rd garage

Ron Ortiz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was on time . Repair work looks to be good quality. 4.3 rating is for customer service. After two new torsion springs were installed. The travel limits need to be reprogramed. Technician told me that he needed the remote to program limits. I advised him that I have four of them but did not use them and did not know were they are. He was willing to sell one to me. I told him I did not need a fifth one. Technician insisted that without remote he could not program travel limits. Repair was completed without me being able to use the garage door motor. Two hours after technician was gone I decided to read garage door manual. Page 17 says, limits can be set using remote or wall door control. I programed limits myself, go figure. Email from Chuck White , owner of Precision Door Services of Southern California ask to call him at 866 -292-4103 with any issues before posting a review. On Friday ,September 27 ,2024 , 1:54 PM called Chuck White's number and got ring no answer. At this time I do not plan on calling back this company for any other repair problems that come up with the garage door.

Tony

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It cost me around $800 to replace both springs and end bearing plates. I think it is a bit expense. If I had the time, I would have bought the parts online myself and save me $400 at least.

Mike Miyashita

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, but you cost way too much !!! I knew the estimate sounded high, but I later confirmed with other companies, that it was too high. I should have gotten a couple of different quotes first. I don't think I can feel right recommending your company to friends, relatives or neighbors. I don't want them to be angry at me when they get the bill. ( You replaced 2 vertical tracks, 2 cables, 1 bracket, and lubricated the rollers. Total time was about 1 + 1/2 hours labor ) I still feel that I was taken advantage of. I know I'll never hear from your company, but I have to be honest.

Josie S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I told the technician that the garage door has difficulty in opening during winter time and works well during the hot weather. He did not even check the problem at all and just told us that my aunt needs a new garage door opener. I opted for the garage door tune up and I told him that I have a coupon of $99 and he said that if that coupon was sent to another address, it is not valid. From the get go, he was not honest. My aunt asked me to be with her so that they will not fool her which would be what happened if I was not there. I know you are the experts but he should have tested the garage door 1st before recommending to change it right away. It is working great now after I asked him to do lubrication. Please make sure to emphasize honesty as older folks can be victims of unnecessary services.

James Sadow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

the right side of the garage door in the open position is 6" lower than the left side. It wasn't that far off before? there are 2 places on the right side door brace for adjustment, can that raise the door up 6" so that it is level when open?

Jodi Beleker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Overcharged for repairs of spring

Charles Hong

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

overpriced

Gordon Fain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike said your technicians would wear masks and gloves. One did, one didn't. When we reminded them, this one guy (the older man) put the mask over the lower part of his face and then let it slide. My wife complained again, and the next thing we knew the door was closed, and we haven't the slightest idea what they did. My wife freaked out, and it spoiled my day. If the guy wants to emulate Trump, that is his problem. But he shouldn't inflict it on us.

Stephen Roth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was great, but the tech was incredibly pushy about buying new doors, even though my doors are just fine.

Peter Gold

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was good arrived on time. It was difficult to try to schedule the installation. Had to call three times and was told one time (at 2 in the afternoon) that the scheduler was gone for the day. On the day of installation the crew was good but they said I should have been told to replace two panels instead of just the top one. They were clean and efficient.

Norman Koshkarian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My installer was extremely professional and efficient. I was satisfied with with installation and overall process, but I was highly disappointed in the overall price of the job. I paid $800 for just a garage door opener and parts that cost no more than $350 retail. This means I paid $450 labor on a job that took about 2 hours. My garage door broke on Thanksgiving. I had to replace it the day after and did not have time to shop around for rates. I feel like the $800 price for just a garage door opener was extremely high.

Domarina Petros

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for your excellent work .

Greg Dutton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Phone operator says one price then the tech says another. Overpriced!

Brenda Wah

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

In all said when done, I'll give it a 4 star rating. Oct 2014 - Was refer by a friend living in the same complex. Was told the it needs to be replace, can't say price was reasonable but had it replaced. March 2015 - door won't close due to sunlight issue, came in and took care of it. June 2015 - door rolling down faster and landing hard, ended up have a service and replace all and lubricating all hinges as it was not part of the installation back in Oct. I would have thought that while replacing the the equipment, they would also check on it, though that wasn't the case. Sept 2015 - door will not close again, tech came in and said the sensor had tilted down hence door won't close and a service call charge of $50. I ask for a waive of charge, told not possible, while after a few minutes of talking, tech said he'll call the office. Having to leave for a meeting, said I'll pay but under protest and I've also refer my neighbor in the same complex. Finally, I was given a 100% discount. Must having to express your dissatisfaction of service and the fact that I will not use your service again be the course of management? Didn't have to come to this. May they should have someone in service call trouble shoot first before accepting a service call.

Leslie Nelson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jaime the tech was professional, efficient and has excellent costumer service skills. If I had the opportunity to deal with him as well as Chuck White directly I would recommend your company to everybody I know. However, I had such a negative experience with the office staff it took everything I had not to go to social media and write about it. I was given a service time that was impossible for your techs to meet, and then given explanations that contradicted other explanations. Honesty is number 1 when it comes to customer care. Treat the customer with respect and you'll gain 10 more. Your support staff clearly doesn't understand that concept.