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Precision Door Services of Southern Californiahas received 19 reviews, averaging 3.00 Stars:
Chino Hills, CA
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Michael K was courteous and professional. Unfortunately the estimate received is more than I can afford at this time. Thank you, Diana Gomez
- Diana Gomez
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The tech was excellent. My problem is that he didn't carry the spring I had, he only carries the most expensive spring. If I wanted the spring I had, it would take maybe up to a week to get it fixed. Why doesn't the techs carry all the springs instead of only the highest price ones. It forces the customers to buy the expensive one. Not happy. I feel ripped off
- Mark Berkowitz
Chino Hills, CA
Precision installed a garage door opener for me in 2016. I requested a garage door tune-up and estimate to replace older opener on 3rd garage
- Rosa Moreno
Rancho Cucamonga, CA
Technician was on time . Repair work looks to be good quality. 4.3 rating is for customer service. After two new torsion springs were installed. The travel limits need to be reprogramed. Technician told me that he needed the remote to program limits. I advised him that I have four of them but did not use them and did not know were they are. He was willing to sell one to me. I told him I did not need a fifth one. Technician insisted that without remote he could not program travel limits. Repair was completed without me being able to use the garage door motor. Two hours after technician was gone I decided to read garage door manual. Page 17 says, limits can be set using remote or wall door control. I programed limits myself, go figure. Email from Chuck White , owner of Precision Door Services of Southern California ask to call him at 866 -292-4103 with any issues before posting a review. On Friday ,September 27 ,2024 , 1:54 PM called Chuck White's number and got ring no answer. At this time I do not plan on calling back this company for any other repair problems that come up with the garage door.
- Ron Ortiz
Diamond Bar, CA
It cost me around $800 to replace both springs and end bearing plates. I think it is a bit expense. If I had the time, I would have bought the parts online myself and save me $400 at least.
- Tony
San Dimas, CA
Excellent service, but you cost way too much !!! I knew the estimate sounded high, but I later confirmed with other companies, that it was too high. I should have gotten a couple of different quotes first. I don't think I can feel right recommending your company to friends, relatives or neighbors. I don't want them to be angry at me when they get the bill. ( You replaced 2 vertical tracks, 2 cables, 1 bracket, and lubricated the rollers. Total time was about 1 + 1/2 hours labor ) I still feel that I was taken advantage of. I know I'll never hear from your company, but I have to be honest.
- Mike Miyashita
Rowland Heights, CA
I told the technician that the garage door has difficulty in opening during winter time and works well during the hot weather. He did not even check the problem at all and just told us that my aunt needs a new garage door opener. I opted for the garage door tune up and I told him that I have a coupon of $99 and he said that if that coupon was sent to another address, it is not valid. From the get go, he was not honest. My aunt asked me to be with her so that they will not fool her which would be what happened if I was not there. I know you are the experts but he should have tested the garage door 1st before recommending to change it right away. It is working great now after I asked him to do lubrication. Please make sure to emphasize honesty as older folks can be victims of unnecessary services.
- Josie S
Sylmar, CA
the right side of the garage door in the open position is 6" lower than the left side. It wasn't that far off before? there are 2 places on the right side door brace for adjustment, can that raise the door up 6" so that it is level when open?
- James Sadow
Product:
La Crescenta Montrose, CA
Overcharged for repairs of spring
- Jodi Beleker
Product:
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overpriced
- Charles Hong
Santa Monica, CA
Mike said your technicians would wear masks and gloves. One did, one didn't. When we reminded them, this one guy (the older man) put the mask over the lower part of his face and then let it slide. My wife complained again, and the next thing we knew the door was closed, and we haven't the slightest idea what they did. My wife freaked out, and it spoiled my day. If the guy wants to emulate Trump, that is his problem. But he shouldn't inflict it on us.
- Gordon Fain
Rancho Cucamonga, CA
The service was great, but the tech was incredibly pushy about buying new doors, even though my doors are just fine.
- Stephen Roth
Upland, CA
Technician was good arrived on time. It was difficult to try to schedule the installation. Had to call three times and was told one time (at 2 in the afternoon) that the scheduler was gone for the day. On the day of installation the crew was good but they said I should have been told to replace two panels instead of just the top one. They were clean and efficient.
- Peter Gold
Product:
Calabasas, CA
My installer was extremely professional and efficient. I was satisfied with with installation and overall process, but I was highly disappointed in the overall price of the job. I paid $800 for just a garage door opener and parts that cost no more than $350 retail. This means I paid $450 labor on a job that took about 2 hours. My garage door broke on Thanksgiving. I had to replace it the day after and did not have time to shop around for rates. I feel like the $800 price for just a garage door opener was extremely high.
- Norman Koshkarian
Product:
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Thank you for your excellent work .
- Domarina Petros
Chino, CA
Phone operator says one price then the tech says another. Overpriced!
- Greg Dutton
Monterey Park, CA
In all said when done, I'll give it a 4 star rating. Oct 2014 - Was refer by a friend living in the same complex. Was told the it needs to be replace, can't say price was reasonable but had it replaced. March 2015 - door won't close due to sunlight issue, came in and took care of it. June 2015 - door rolling down faster and landing hard, ended up have a service and replace all and lubricating all hinges as it was not part of the installation back in Oct. I would have thought that while replacing the the equipment, they would also check on it, though that wasn't the case. Sept 2015 - door will not close again, tech came in and said the sensor had tilted down hence door won't close and a service call charge of $50. I ask for a waive of charge, told not possible, while after a few minutes of talking, tech said he'll call the office. Having to leave for a meeting, said I'll pay but under protest and I've also refer my neighbor in the same complex. Finally, I was given a 100% discount. Must having to express your dissatisfaction of service and the fact that I will not use your service again be the course of management? Didn't have to come to this. May they should have someone in service call trouble shoot first before accepting a service call.
- Brenda Wah
Canoga Park, CA
Jaime the tech was professional, efficient and has excellent costumer service skills. If I had the opportunity to deal with him as well as Chuck White directly I would recommend your company to everybody I know. However, I had such a negative experience with the office staff it took everything I had not to go to social media and write about it. I was given a service time that was impossible for your techs to meet, and then given explanations that contradicted other explanations. Honesty is number 1 when it comes to customer care. Treat the customer with respect and you'll gain 10 more. Your support staff clearly doesn't understand that concept.
- Leslie Nelson
Thanks for taking the time for the review. First, let me apologize for the communication issues that you experienced with our company. I agree completely with you that honesty with the customer is paramount. Our goal is 100% customer satisfaction and I truly appreciate your feedback. We have new administration and call center staff and have been working to get them trained. Your feedback lets us know where we still have work to do. I hope that we have the opportunity to serve you again and to live up to our goal.
Product:
(310) 734-8914
(310) 734-8914(818) 861-6639
(818) 861-6639(310) 734-8914
(310) 734-8914(323) 412-9540
(323) 412-9540(818) 861-6639
(818) 861-6639(626) 817-6416
(626) 817-6416(818) 861-6639
(818) 861-6639(626) 817-6416
(626) 817-6416(909) 632-7040
(909) 632-7040(909) 632-7040
(909) 632-7040Office: 626-537-3568
2550 Corporate Pl
Ste C105
Monterey Park, CA 91754
Office: 909-480-4395
119 E Arrow Highway
San Dimas, CA 91773
Licenses
California State Contractor's License993555
If you are looking for service in the Simi Valley, Ventura County, and Santa Barbara areas, please visit:
simivalleygaragedoors.com
If you are looking for service in the Riverside, San Bernardino, and Temecula area, please visit:
garagedoorriversideca.com
I paid your company $70 for a service call, and your driver was here for only 15 minutes. Soon, I figured out that it’d be cheaper to go with another provider instead of paying $300-$500 for what should be a $170-$180 fix. Before contacting you, I checked with other companies, sending them videos of my garage door issue, and they mostly agreed on the problem and gave me consistent quotes. I went with you because I’d trusted your company in the past, I’m not a door expert. But I know and feel when someone is trying to take advantage of me. I ended up having a local outfit repair it and saved $90 yes, I lost $70 but I learned a lesson along the way and fyi your drive was polite and professional I understand he was just doing his job. Thank you. PS. I would have paid you the $170 your guy was already there.
- Fabian Ballesteros