First, I want to say that everyone at Precision Garage Door was professional, friendly and really helpful. The new garage door is wonderful. Second, and this is why I'm giving you 3 stars, is the issues on the day of installation and lack of communication regarding the actual arrival of the crew. I had been dealing with Rafael, and the week of 7/13/26 I called to see if we could change the install date of 7/27 to that week or the following week. Rafael said not a problem, and we scheduled for 7/16. He called me the day before to say that there had been a medical emergency with one of the installers, so could we do it on Tuesday 7/21 between 8am - 12pm. They would arrive 8am -9am for set up. I received a reminder text on Monday 7/20 saying Precision would be there between 8am -10am. On Tuesday 7/21 I waited all morning. I called Rafael at 12:13pm asking for an update and ETA for installation. No response. I received a text from Precision saying the technician "is on the way". I called the Precision office at 1pm. They apologized and said they would reach out to Rafael to call me. Alfredo and Ethen arrived around 1:30pm, apologizing. They said they had been assigned to another location in the morning per Rafael, and then were told he had double booked, so they came here as soon as possible. They said that Rafael was supposed to call me and advise, and I told then he hadn't. They were deeply apologetic, and proceeded to install the door (they were fabulous and friendly and courteous and professional). It is one week later, and I have yet to hear from Rafael or Precision as to an apology or a personal thanks. Instead, I received an email asking me to leave a review.
I hate posting "dirty laundry" as to bad behavior, but if this is how your company does business, I think people should know. BTW, I have another house that needs a garage door, but I won't be using Precision for that installation.