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Precision Door Services of Southern Californiahas received 2069 reviews, averaging 4.89 Stars:
Chino, CA
Product:
Claremont, CA
Tony did a great job fixing the garage door. I would definitely use your service again and recommend you to others. I would definitely rate this service at the five star level.
- Tom Newbauer
Product:
Encino, CA
The technician..... Anthony ..was excellent Solved my problem & was just great ! Joe Soldo
- Joe Soldo
Product:
Rancho Cucamonga, CA
Fantastic service!
- Bart Kennedy
Product:
Covina, CA
Anthony Diaz was very professional and explained thoroughly all the repairs he did...thank you, Anthony. ...
- Deana Ramirez
Product:
Pasadena, CA
Technician arrived when he said that he would, assessed the situation and told me what the solution would be and proceeded to complete the work in a timely and efficient way. He was a very nice and knowledgable young man. His truck sure could use a coat of paint. Thanks to you all for responding so quickly to my call.
- Holly and david Davis
Rancho Cucamonga, CA
Jayson was my technician. He called to inform me that he was coming, and when he arrived he was wonderful. He did a thorough look at my garage door and suggested certain parts but let me know that a new door wasn't needed. Originally I thought I would need a whole new door, he told me it was just a couple of rollers. Saving me at least a thousand dollars! It is refreshing to encounter an estimator that doesn't try to up sale you. I am definitely going to get the work done here and will refer them to any that ask.
- Jennifer Mccue
Product:
Agoura Hills, CA
Mike Bernhardt was our technician. He clearly explained all our options, clearly answered all my questions, and offered his opinion only when asked. He completed the work timely and was extremely pleasant and professional. He installed a new garage door spring, bearings, and coil. I give you 5 stars! Thank you, Glenn
- John Kassel
Product:
Chino Hills, CA
Five Star: We called out Precision as they had done the last repair (Spring & Roller replacement) a fews year back. The door was crooked when it closed and you had to hold down the opener button for it to work, especially in the car with the built-in opener. Our technician Jaysen was very helpful in explaining how each component helps the door & opener to operate correctly. He disconnected the opener and showed me how the door could barely be moved manually. He spotted the frayed cable and replaced it. He also fixed a roller that was in the wrong hinge position (prior Precision install), tightened the spring, re-balanced the door and adjusted the actual opener. Now works just fine with the single opener touch and travels fairly smoothly considering the opener/door is over 15 years old. Jaysen also gave a tip on replacing the bottom seal which I want to do myself when the time comes.
- Bob & patti Tait
Product:
Los Angeles, CA
I am so happy that we found Precision. Any time we have the least little problem, Precision sends someone out right away and fixed it in minutes! I am currently waiting THREE WEEKS for an appointment with an exterminator. I recommend this company to anyone and everyone. They are my company for life!
- Deborah Stenard
Malibu, CA
Our technician Daniel was extremely professional, knowledgeable, and courteous.
- Thomas Ashforth
Rancho Cucamonga, CA
Jaysen was early for the appt, which was good. He called me to let me know he was coming. He did a thorough examination of the garage door opener and made adjustments to get it working again. He also recommended certain parts be replaced. I forwarded all of this to my landlord. This issue was an urgent one to fix and he did a great and timely job completing it. I would recommend Jaysen and Precision Door to my family and friends. Thanks.
- Kent Keyfauver
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Mike installed the new springs and he was so nice and professional, explaining everything along the way :)
- CATHY WATERS
Product:
Tarzana, CA
A 5 star service! What looked to be a massive issue with my garage door, was fixed quickly and thoroughly without a huge expense. Technician was professional and knowledgable. Thanks for the help!
- Loree Lynch
La Canada Flintridge, CA
During the third week of October, 2014 my garage door had a problem. A cable which supported the door on one side had come off its spool. The garage door fell lower on one side than the other and the door would neither open nor close completely. It was stuck. I called Precision Overhead Garage Door Service. I was told there would be Service Call fee of $69.95. A technician came out on October 16, 2014. He told me there would be an additional charge of $185.00 to repair the problem. He also told me that my garage door opener was old and I should replace it. The garage door opener itself was working fine, so I declined that and I agreed to $185.00 repair and he proceeded the “fix” the door. He then told me that the rollers which supported the door in the frame were worn, which contributed to the problem, and that if they were replaced, the problem “would not happen again.” The charge to replace the rollers was $249.00 which I agreed to. The rollers were replaced and the total bill was $503.95 which I paid. Less than five months later, the garage door crashed again. I called Precision again and told them of the problem which I expected them to fix. Instead I was told that the door had been so badly damaged that it needed to be replaced, which they would do for between $999 and $1624 depending on the door I chose. I had a conversation with Mr. Chuck White, the owner of Precision Garage Door, in which I told him that I expected the company to stand behind the work I had already paid for and it appeared that if the work had been done correctly, I wouldn’t now need a new door. Ultimately he agreed to a $400 credit against the installation of a $999 door. Applying the theory that “life is too short” to be embroiled in disputes, I agreed to this. The technician who measured the door said that my garage door opener was old and I should replace it. Again, since the door opener was working fine, I declined. The door was installed on April 2, 2015 and I paid the $599 charge. At this point I was out $1,100. I did have a new garage door that I would not have needed if the original work had been done correctly. But the story continues. After the technician had left, I determined that the remote control did not work. I set about pairing the remote control with the garage door opener, which I have done before with no problems. The remote would not pair. Because the opener would not pair with a second remote I had, I was able to determine that the problem was the garage door opener’s receiver. I called Precision and was told a technician would come out to fix the problem. That technician called me and when I told him the problem, his response was that there was no way that his work had caused the problem. Given his defensive tone, I thought, “Yeah, right. The opener just picked that day to fail. What a coincidence!” The next day I received a call from another technician who said he would walk me through the steps to pair the remote control. I asked him to try to do it himself, as I was fairly sure the steps would not work. He came to the house and was also unable to pair the remote. He said that he would talk to management to see what could be done. A few days later I received an email proposing to sell me an entire new garage door opener for between $557 and $757, depending on the model. I then received a telephone call in which I was told that Precision would grant me a $100 discount off the quoted price. I responded, “No, thank you.” I thought, “Fool me once, shame on you. Fool me twice, shame on me. Fool me three times; you have to be kidding!” I went on Amazon and located an external receiver and remote for the princely sum of $16.09, including shipping. I installed the external receiver in about 20 minutes and the remote works fine. I submitted this review to the company before posting it to allow them to point out any factual errors they claim I have made. Their response boils down to an assertion that all of the problems stem from my failure to buy everything they tried to sell me ( a new garage door opener). What else could they say. However, there can be no reasonable excuse for the company’s attempt to profit further from this conduct by attempting to sell me a new opener for $450 to $650, to fix a problem which I was able to remedy for $16.00.
- Dennis Brown
Mr Brown, Thank you for your detailed note. I have to respectfully disagree with you on the facts and with your characterization of our response to your situation. To recap, our technician’s first visit to you was in response to your door falling. He repaired your door, diagnosed multiple causes of the problem and you chose to implement the minimal required to get the door operational. The door later fell again. This time you needed a new door. I believe that his original diagnosis was correct. This was an old, heavy and patched together wooden door. That it failed was in no way related to the work that we performed. However, because we had been there five months earlier, I significantly discounted your door. I don’t think that this could be characterized as taking advantage of you in any way. On the contrary, I think this demonstrates how much we want to ensure that our customers are happy with the service that we provide. You then had a problem with your remote pairing. The technician attempted to reprogram your remote and was unable to do so. When he was trying to fix your problem, he did not attempt to add an additional receiver to your operator because the operator dates from the 1990s and he assumed that this was the cause of the inability to pair the remote. I’m happy that you were able to patch together a solution to your remote pairing problem, but that has not addressed the base problem of the age of your operator. I should note, that the settings on your operator, as indicated by the safety inspection performed by our technician at the time of the original problem, are at their limit. This makes the operator less responsive to potential barriers to operations and a potential safety issue. I expect that you will continue to experience problems with it and that it could cause damage to your new door in the future. In any case, at no time in this process were your issues misrepresented or were you in any way taken advantage of. Our goal is 100% customer satisfaction. There are always was to improve and we strive to do that every day. However, overall I believe that our technicians responded to your situation in an appropriate manner, and that our concessions to you have been more than generous. If you would like, I would be happy to discuss this further with you. Best regards, Chuck White
Product:
Upland, CA
The Technician, Jaysen, was outstanding. He was very professional, friendly and courteous and did an excellent job in fixing our garage door problem. I would recooend him to anyone and was very pleased that I had called Precision to take care of our problem on a Sunday.
- Steven Horoshak
La Canada Flintridge, CA
I am very impressed with how you conduct your business. Almost immediately after I called I received an email confirming my appointment and with information about your company and the person that would be repairing my garage doorl Daniel, your repairment, called to let me know when he would be arriving and he was here promptly at the tiime he said. He explained what needed to be done and after I agreed to the work he did the repair and finished the job in good time.
- Anne Hills
Product:
North Hollywood, CA
I can't fully comment as pieces/parts have to be ordered and the work on my garage door is not done as yet, but I did meet Anthony and was pleased to do so. He was pleasant and seemed to know exactly what the problem is and what to do about it. I can't say I'm happy about the cost but I do understand there's a lot of work involved.
- Kathy Farrell
,
Great service! Five stars.
- Lee Dawson
Product:
Malibu, CA
Technician was extremely professional. He arrived ahead of time and was able to quickly asses the situation and made a recommendation.
- Meg Bavaro
Product:
Malibu, CA
Outstanding on time service. Exceeded my expectations.
- Richard Reiner
Product:
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We used Precision Door Service to replace a broken spring on our garage door opener. The service overall was excellent from making the appointment, to getting the job done. Jason, the Technician was friendly, professional and knowledgeable and got the job done in a very short time. I was completely satisfied with the work and would highly recommend this company.
- Mr. and Mrs. Perez
Rancho Cucamonga, CA
Tony was very professional and completed servicing and troubleshooting efficiently. 5 star rated company and technicians.
- Ernie Sandoval
Montclair, CA
Tony P. was wonderful. He made sure that I knew everything that happened to my garage door. When I thought it was something else he made sure to show me. I had no idea that I also had two brackets broken until he showed me. Thank you Tony you're the best! If you need springs or anything else call and ask for Tony P.
- Carol Johnson
Product:
El Monte, CA
Goooood Job!!!!!
- Ernest Andrade
Product:
South Pasadena, CA
I selected Precision because they installed a Genie garage door opener and all new springs ten years ago and received excellent service at that time. Now that one of the 4 springs just broke and I did not hesitate to call on them again. The technician this time was Tony P. and he was courteous, efficient, and did a good job.
- JOHN FONG
Marina del Rey, CA
Anthony is awesome; polite, knowledgeable, patient, responsive, he was here as promised and on time...He changed both of the springs and all is back to normal! Kind of freaked a bit when we couldn't get cars out and tomorrow is holiday and we need to get out of the garage...thanks again!
- Cheryl Herrera
Product:
Hacienda Heights, CA
Tony Palmer and his assistant did a great job installing my new LiftMaster garage door opener. So far it is working beautifully and I really appreciate how quiet it is. They took the time to make sure that everything got programmed and was working properly, including my car. It was an excellent service call with two skilled and personable young men.
- Marilyn Wackerman
Product:
La Crescenta Montrose, CA
Mike was great. Door much better with new parts. Totally a five star job!
- Donald Schrameck
Product:
Agoura Hills, CA
We have used Precision Door Service for many years. This company is honest, reliable and the technicians are professional. Today, we had a complete rebuild package service on our door which gets extensive use with 4 drivers coming and going. Mike Bernhardt was our technician. He was wonderful, friendly, and highly competent. He made the necessary repairs and reviewed everything that was done with us. Again, this is not one of those "fly-by-night' companies that promise you the world.
- Al Weiner
Product:
(310) 734-8914
(310) 734-8914(818) 861-6639
(818) 861-6639(310) 734-8914
(310) 734-8914(323) 412-9540
(323) 412-9540(818) 861-6639
(818) 861-6639(626) 817-6416
(626) 817-6416(818) 861-6639
(818) 861-6639(626) 817-6416
(626) 817-6416(909) 632-7040
(909) 632-7040(909) 632-7040
(909) 632-7040Office: 626-537-3568
2550 Corporate Pl
Ste C105
Monterey Park, CA 91754
Office: 909-480-4395
119 E Arrow Highway
San Dimas, CA 91773
Licenses
California State Contractor's License993555
If you are looking for service in the Simi Valley, Ventura County, and Santa Barbara areas, please visit:
simivalleygaragedoors.com
If you are looking for service in the Riverside, San Bernardino, and Temecula area, please visit:
garagedoorriversideca.com
5 STARS! Quick and outstanding service! Tech Tony B. was professional, knowledgeable and outstanding! Thank you!
- Robert Mckee