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At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:
Found you on the internet. Discovered you've got multiple company names and phone numbers, but all goes to the same source. I knew all I needed was a 'service' on the door; lubrication, tightening of the operator chain and operator load adjustment.
Very pleasant young lady answered my call, and provided information after a couple of questions. It was unclear that the $49 service call was just to show up, and assess work to be done, and then advise what Additional cost there would be. She also stated that the technician would call to advise his estimated arrival time, somewhere 6 to 8PM.
Jesus showed up in my driveway at 7:30; said he wasn't told to call ahead. Very pleasant young man, and knowledgeable on door maintenance. Very confident in his presentation.
After discussion as to what was 'needed', we didn't agree at first, Jesus got to task, and lubricated the hinges, rollers, spring and operator track and chain. Took all of 20 minutes, tops. He then assisted me in properly connecting my motorcycle remote control device to the installed door operator. Although he'd had no previous knowledge, we quickly connected and verified operation of the setup; perhaps, another 10 minutes.
Very pleasant interaction with Jesus, and I am pleased with his work.
He then prepared the bill/invoice, which came at a total of $85 after applying my $15 internet 'discount' coupon. I thought that was rather high, but, as Jesus was quick and so helpful, I didn't ask why. We paid him by check, and he graciously departed. I then looked at the invoice, and discovered there is a $49 service fee, a $30 repair fee, AND, a $20 'labor' fee. Surprised by so many indistinguishable 'fees'...
Good service for sure; a bit pricey, as well... total time on site of 45 minutes.
3 and a half stars... could have been 4+ if fully disclosed fees ahead.
Precision Door Services of Southern California
Office: 626-537-3568
2550 Corporate Pl
Ste C105 Monterey Park,
CA91754
Precision Door Services of Southern California
Office: 909-480-4395
119 E Arrow Highway San Dimas,
CA91773
Licenses
California State Contractor's License
993555 If you are looking for service in the Simi Valley, Ventura County, and Santa Barbara areas, please visit: simivalleygaragedoors.com If you are looking for service in the Riverside, San Bernardino, and Temecula area, please visit: garagedoorriversideca.com
Found you on the internet. Discovered you've got multiple company names and phone numbers, but all goes to the same source. I knew all I needed was a 'service' on the door; lubrication, tightening of the operator chain and operator load adjustment. Very pleasant young lady answered my call, and provided information after a couple of questions. It was unclear that the $49 service call was just to show up, and assess work to be done, and then advise what Additional cost there would be. She also stated that the technician would call to advise his estimated arrival time, somewhere 6 to 8PM. Jesus showed up in my driveway at 7:30; said he wasn't told to call ahead. Very pleasant young man, and knowledgeable on door maintenance. Very confident in his presentation. After discussion as to what was 'needed', we didn't agree at first, Jesus got to task, and lubricated the hinges, rollers, spring and operator track and chain. Took all of 20 minutes, tops. He then assisted me in properly connecting my motorcycle remote control device to the installed door operator. Although he'd had no previous knowledge, we quickly connected and verified operation of the setup; perhaps, another 10 minutes. Very pleasant interaction with Jesus, and I am pleased with his work. He then prepared the bill/invoice, which came at a total of $85 after applying my $15 internet 'discount' coupon. I thought that was rather high, but, as Jesus was quick and so helpful, I didn't ask why. We paid him by check, and he graciously departed. I then looked at the invoice, and discovered there is a $49 service fee, a $30 repair fee, AND, a $20 'labor' fee. Surprised by so many indistinguishable 'fees'... Good service for sure; a bit pricey, as well... total time on site of 45 minutes. 3 and a half stars... could have been 4+ if fully disclosed fees ahead.
- Fred Hall