I had a very disappointing experience with Precision Garage Door and feel it's important to share.
Great Team, But Terrible Communication and Scheduling.
I want to start by saying that my salesman and installers were great – professional, knowledgeable, and courteous. They did a solid job with the installation, and I appreciated their work.
However, the overall experience was seriously impacted by poor communication and scheduling issues. When I placed my order, I was clear about making sure they would not cancel my appointment. Getting clear updates from the office was frustrating. I had to follow up just to confirm my appointment, and even then, they assured me that my scheduled install was good and even got a confirmation. The day before I get a call to inform me they needed to cancel as the door did not arrive. An inconvenience, as I had to reschedule for another day. It often felt like no one was actually managing or coordinating the process, which made the experience stressful and inconvenient.
For the new rescheduled date, I was told and sent a text message confirming the Installers would arrive during a specific window, but they were one hour late. Although, I was compensated for the cancelation and they upgraded my door, their customer service needs major improvement.
Precision Garage Door promotes itself as a professional and customer-focused company, but the lack of organization on the back end tells a different story. It’s unfortunate, because the people doing the actual work were great — but the company really needs to improve its communication and honor its commitments when it comes to scheduling.
I’m not sure I’d use them again based on this experience.