I called Precision after seeing an ad in the Sunday Inland Valley Daily Bulletin. My 20-year-old garage door was noisy, only opening or closing intermittently and was very difficult for me to try to operate manually. I saw that Precision had AAA and BBB ratings and the reviews that I read were good. The people with whom I spoke to set up a service appointment were polite, professional and apologetic about a change of time for service because of an area change. The service man who came was timely, polite, explained the possible options and costs, and was extremely efficient in performing the needed service. He walked me through the operation of the opener, and was patient with my somewhat lack of electronics knowledge.