Garage Door Repair in Pasadena | Alhambra | Arcadia, CA - Page 10

Ron Chun

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Originally, I was very upset that the call center booked me yesterday for a same day service but the tech had to reschedule for today. The tech ( I think it was Tony) tried to reach me; he reached me an hour and a half into the waited time to reschedule. I seriously thought about cancelling and sending my work to someone else. I think Tony got an ear full from me yesterday but he was a good sport of hearing it on behalf of the company. Realizing my unhappiness, he moved it from an afternoon appointment to a morning one. Tony,showed up and gave me great service. I needed Precision because I I had tried to reprogram one of my remotes on my own and erased everything. Tony was very knowledgeable and showed me how to reprogram everything: the cars, remotes and box. Many places, including Sears, don't do cars: Precision does. Tony was so good that I ended up fixing rollers in addition to re-programming my opener. By the time he left, I was contemplating buying a new door and motor when they go out. Usually, when a garage fails, you go out and grab the first motor and repairman. That's exactly what I did the last two times. Tony spent a lot of time during the service to show me why buying a higher quality motor and door from Precision would save me lots of money from the inferior readily available products. I don't know if the other techs in my area are as good as Tony. Tony made a very angry customer into a happy, satisfied customer. At first, I was apprehensive that Precision looked like a big chain company on the website. Because the reviews seemed good, I took a chance. Now, I had a chance to get service from Precision and realize being big had its advantages. I got great client service of what you would expect from a good mom and pop repair place with the advantages of a larger infrastructure that can offer a larger range of services and products.

John Kitahara

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service! Called 15 minutes before to say he was on his way.....identified the cable problem, repaired it, tested it. And I accidentally wrote the check for more than the quote. He caught it right away. It's good to do business with capable, honest services!

Cathleen Taketa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would highly recommend this company to everyone I know & other people, too. It's been an absolute pleasure, using their service over & over again since 2006! The technicians are great & their work is incredible. No complaints from me! I will always use their service ... A lifetime customer ????

Tom Okayama

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was great, Tony and Jaysen represented your company well,good job. Tom

Jeff Baxter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On time quality service by friendly knowledgeable technician.

Savi Rambhatla

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jaysen B Whittaker Was the technician who came to our home this evening. He is very knowledgeable, courteous and professional. He did a great gob.

Peter Hillemeyer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guys were running behind schedule, and they did give me a call, but were about an hour outside the four hour window time they give you, so the scheduling could be a little better. But it was worth the wait. David and his partner ( sorry didn't get his name) installed a new garage door with a new liftmaster opener. They did a very professional install, and explained everything as they went along. They took their time, even on a Friday afternoon and didn't rush or take any shortcuts to finish the job. I think they were at my house around five hours. I'm very satisfied with the company, and the job the installers did. The door looks beautiful. I would use this company again and would recomend them highly. Great job guys....

Robert Souther

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tony was early, efficient, knowledgeable, friendly, and fast. Very satisfied with the service! Thanks for the easiest and quickest home improvement fix I've ever had done. Went from an old noisy 1/2 hp chain drive opener to a new 3/4 hp blissfully quiet belt drive machine. Very Happy!

Hedab Tarifi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

For sure I give Precision a 5 stars rating. The service I received was nothing short of awesome from beginning to end. They replied to the service call in no time and scheduled me on the same day. They sent me confirmation with the name of the technician on his way and a link to his profile. I knew I was waiting for Jaysen. He called to confirm his arrival. He arrived on time with a big smile which exactly what I needed to see after a long stressful day. He was very professional and very knowledgeable. He explained everything, fixed my garage door, inspected the whole garage door and gave me great tips. That was the best customer service I received in a very long time.. Talk about a great example to emulate. I know where to go if I am ever in need for garage door service. I would recommend Precision and Jaysen to anyone and everyone.

Pat Bell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tony P. was extremely friendly and helpful. After assessing the problem, he gave me three options and explained what the original problem was. He quickly took care of what needed to be done in a professional manner. An added plus was that he was friendly toward my dog who just wanted some kind attention.

Tom Okayama

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was fast and great, Tony was very professional and did a great, yes I would use them again. Tom Okayama

Jerry Yee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jason was very helpful and polite. I was very satisfied with his professionalism in fixing my garage door!

Jeanne Paiz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tony diagnosed the problem with the main controller and replaced it expeditiously. He then tested all of the systems to insure they functioned. He gets high marks in customer satisfaction.

Ryan Chow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was completely satisfied and truly impressed with how well and quickly Sergio, Michael, and Trevor were able to remove my old garage door and install my new garage door. They were quite professional, thorough, efficient, and fastidious during the installation process. I could not be more pleased with how the entire installation went. I am also very pleased with the quality and performance of my new garage door.

Fred Reid

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician arrived within the scheduled time frame that was given to me by the dispatcher. The technician explained the three options that would be available to accomplish the job. The repair/replacement job was done to my satisfaction although I think the total bill was very expensive

Elyse Eskridge

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Absolutely great service from phone call to garage door opener repair by Tony. Thanks so much !

Brenda Wah

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

In all said when done, I'll give it a 4 star rating. Oct 2014 - Was refer by a friend living in the same complex. Was told the it needs to be replace, can't say price was reasonable but had it replaced. March 2015 - door won't close due to sunlight issue, came in and took care of it. June 2015 - door rolling down faster and landing hard, ended up have a service and replace all and lubricating all hinges as it was not part of the installation back in Oct. I would have thought that while replacing the the equipment, they would also check on it, though that wasn't the case. Sept 2015 - door will not close again, tech came in and said the sensor had tilted down hence door won't close and a service call charge of $50. I ask for a waive of charge, told not possible, while after a few minutes of talking, tech said he'll call the office. Having to leave for a meeting, said I'll pay but under protest and I've also refer my neighbor in the same complex. Finally, I was given a 100% discount. Must having to express your dissatisfaction of service and the fact that I will not use your service again be the course of management? Didn't have to come to this. May they should have someone in service call trouble shoot first before accepting a service call.

Diana Neder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt respsonse to request for service. Technician knowledgable.

Bill Beyries

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

At past homes in other areas of the country I have been serviced well by other Precision Overhead Garage Door Service companies. When I had problems with the garage door at my current home I remembered Overhead Garage. I was not disappointed. The technician showed up when he said he would. After I explained the problems he quickly diagnosed the cause and figured out a reasonable fix. The fix has held up

Linda Reuter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jason arrived soon after our call to Precision Door Service. He seemed knowledgeable and gave us information about the garage door spring problem and our options. Once we agreed on the specific option, he negotiated a good price. The work was done efficiently and the door works well and quieter now.

Holly and david Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician arrived when he said that he would, assessed the situation and told me what the solution would be and proceeded to complete the work in a timely and efficient way. He was a very nice and knowledgable young man. His truck sure could use a coat of paint. Thanks to you all for responding so quickly to my call.

JOHN FONG

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I selected Precision because they installed a Genie garage door opener and all new springs ten years ago and received excellent service at that time. Now that one of the 4 springs just broke and I did not hesitate to call on them again. The technician this time was Tony P. and he was courteous, efficient, and did a good job.

Larry Mcginnis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had my annual garage doors tune up and bottom seals replaced, the two techs did a excellent job, neat and clean.

Ron Vandenbrink

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am very pleased with the doors. The service done by Louis is excellent. I really did not know what to expect but I would choose them again.

Fernando Martinez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I requested an estimate to replace my current door. The person sent called me bofore arriving. He was very professional and knowledgeable. He gave me good ideas on what time of door to order based on my use for the garage. I ordered a door based on his recommendations. He told me that when the door arrived I would be called to schedule the installation.

Mark Fellows

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jaime was terrific! He explained the system in detail to me so I fully understand how it works now. He adjusted the beam & the system works perfectly again.

Maureen Reed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You were recommended by a friend and I will continue the recommendation! Service technician arrived as scheduled; was knowledgeable and took great care to fix my aging door. By getting new springs and a new opener I was able to keep my existing door - a real plus! Very pleased!

Verick Phe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Joey A. Was the technician that help. He was great with the recommendation to help in my decision making. He was able to fix my problem in a professional and timely manner. Thanks Joey!!

Richard Duncan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleased with the service and Tony. Fixed the problem in100 degree heat on Sunday. Plus he showed up exactly on time. 5 Stars.

Tony Siracusa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Less expensive than some places, more expensive than others. Service was on time and reliable and new springs and cables installed within an hour.