I would give 0 star if there is an option. Firstly, the guy is supposed to come between 12pm -4pm but he called and said he was not sure when he can come. After calling him a few times, he said he will come after 4pm. That's fine since my wife wanted to fix the door quickly. He finally came around 5pm. Secondly, he came and looked at the garage door, without even trying to touch anything, the first thing he said is he needs to replace the motor, which is $699. Hey, I may look ugly but I am not stupid. If everything can be fixed by replacing motor, there will not be a need for a garage door professionals. I asked him if replacing the motor will fix the problem, he said that is the first step, then he may need to replace anything else if it still doesn't work. Wow, so, he wanted me to pay $699 without even trying to figure out what the real problem is. He then kept talking about a lot of other things which he said may need to be replaced. Well, for a technician who did not even try to open the garage door manually, his diagnostic sounds as convincing as a doctor who did not even use a thermometer or a stethoscope to figure out the temperature or condition of his patient. With multiple crazy estimates at high dollars, I finally gave up and just told him to charge the $29.95 "diagnostic". What a waste, I just wasted my time and my $30... Please do not use this company. Find other mom and pop companies, you will save your money and your sanity.