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about Precision Door Services in:
La Canada Flintridge, CA
Precision Door Services of Southern Californiahas received 44 reviews, averaging 4.86 Stars:
La Canada Flintridge, CA
Mr Brown, Thank you for your detailed note. I have to respectfully disagree with you on the facts and with your characterization of our response to your situation. To recap, our technician’s first visit to you was in response to your door falling. He repaired your door, diagnosed multiple causes of the problem and you chose to implement the minimal required to get the door operational. The door later fell again. This time you needed a new door. I believe that his original diagnosis was correct. This was an old, heavy and patched together wooden door. That it failed was in no way related to the work that we performed. However, because we had been there five months earlier, I significantly discounted your door. I don’t think that this could be characterized as taking advantage of you in any way. On the contrary, I think this demonstrates how much we want to ensure that our customers are happy with the service that we provide. You then had a problem with your remote pairing. The technician attempted to reprogram your remote and was unable to do so. When he was trying to fix your problem, he did not attempt to add an additional receiver to your operator because the operator dates from the 1990s and he assumed that this was the cause of the inability to pair the remote. I’m happy that you were able to patch together a solution to your remote pairing problem, but that has not addressed the base problem of the age of your operator. I should note, that the settings on your operator, as indicated by the safety inspection performed by our technician at the time of the original problem, are at their limit. This makes the operator less responsive to potential barriers to operations and a potential safety issue. I expect that you will continue to experience problems with it and that it could cause damage to your new door in the future. In any case, at no time in this process were your issues misrepresented or were you in any way taken advantage of. Our goal is 100% customer satisfaction. There are always was to improve and we strive to do that every day. However, overall I believe that our technicians responded to your situation in an appropriate manner, and that our concessions to you have been more than generous. If you would like, I would be happy to discuss this further with you. Best regards, Chuck White
Product:
La Canada Flintridge, CA
I am very impressed with how you conduct your business. Almost immediately after I called I received an email confirming my appointment and with information about your company and the person that would be repairing my garage doorl Daniel, your repairment, called to let me know when he would be arriving and he was here promptly at the tiime he said. He explained what needed to be done and after I agreed to the work he did the repair and finished the job in good time.
- Anne Hills
Product:
La Canada Flintridge, CA
I was extremely pleased with Precision Door Service. They came out right away and gave me a brochure and quote for a new garage door. The door was ordered and the they delivered it the next day. Luis came out and was very professional and friendly. It took him about an hour and a half to take down the old door and hang the new one. My son's car was in the garage (non-operational and had a dead battery) Luis and I were able to push and steer it out and he was so kind to push it back in. Great guy. The new door is the insulated metal and is so quiet. It looks beautiful and I couldn't be happier. I highly recommend this company and give Luis a '5+' Star rating. Thank you Precision Door Service.
- Susan Berta
Product:
La Canada Flintridge, CA
The guys did a great job!
- Steve Kessler
Product:
La Canada Flintridge, CA
Fast Fast called 7PM and my new opener installed 1030AM the next morning. Nice pre-mail with Sergio's pic on it the night before for security purposes
- Dan Jessee
Product:
La Canada Flintridge, CA
Your tech was on time and did a very fast and great job. It was a little more expensive than I was expecting (almost $200 apiece for springs), but he was very upfront about what the problem was, what the cost was, and how long it would take him.
- Bryant Saydah
La Canada Flintridge, CA
Jesus did a great job on the repair of my garage door and opener! It is working great now.
- Anthony T.
Product:
La Canada Flintridge, CA
The serviceman was very outgoing and polite. He was a pleasure to deal with. Would recommend Precision again.
- Charles B.
Product:
La Canada Flintridge, CA
Martin was a top notch guy. He had a great personality and was a pleasure to deal with.
- Danny W.
Product:
La Canada Flintridge, CA
Brian arrived on time, figured out exactly what the problem was and was very clear in explaining it.
- Richard D.
Product:
La Canada Flintridge, CA
Great response time. Work done quickly and done well. Price a little steep though.
- Todd Rushing
Product:
La Canada Flintridge, CA
Precision did it again! I have 3 doors they came out about 4 years ago and repaired the one and recommend one of the others to be serviced as well. I chose to wait and sure enough it failed me about 3 months later. Now my 3rd door has a broken spring. They arrived proptly and professional as the times before. Its nice to see a company structured well enough to call back 4 years later and have the same if not better service as before. A+++++
- Darryl L.
Product:
La Canada Flintridge, CA
Great
- Jack Surber
Product:
La Canada Flintridge, CA
Great team
- Wahad Farag
Product:
(310) 734-8914
(310) 734-8914(818) 861-6639
(818) 861-6639(310) 734-8914
(310) 734-8914(323) 412-9540
(323) 412-9540(818) 861-6639
(818) 861-6639(626) 817-6416
(626) 817-6416(818) 861-6639
(818) 861-6639(626) 817-6416
(626) 817-6416(909) 632-7040
(909) 632-7040(909) 632-7040
(909) 632-7040Office: 626-537-3568
2550 Corporate Pl
Ste C105
Monterey Park, CA 91754
Office: 909-480-4395
119 E Arrow Highway
San Dimas, CA 91773
Licenses
California State Contractor's License993555
If you are looking for service in the Simi Valley, Ventura County, and Santa Barbara areas, please visit:
simivalleygaragedoors.com
If you are looking for service in the Riverside, San Bernardino, and Temecula area, please visit:
garagedoorriversideca.com
During the third week of October, 2014 my garage door had a problem. A cable which supported the door on one side had come off its spool. The garage door fell lower on one side than the other and the door would neither open nor close completely. It was stuck. I called Precision Overhead Garage Door Service. I was told there would be Service Call fee of $69.95. A technician came out on October 16, 2014. He told me there would be an additional charge of $185.00 to repair the problem. He also told me that my garage door opener was old and I should replace it. The garage door opener itself was working fine, so I declined that and I agreed to $185.00 repair and he proceeded the “fix” the door. He then told me that the rollers which supported the door in the frame were worn, which contributed to the problem, and that if they were replaced, the problem “would not happen again.” The charge to replace the rollers was $249.00 which I agreed to. The rollers were replaced and the total bill was $503.95 which I paid. Less than five months later, the garage door crashed again. I called Precision again and told them of the problem which I expected them to fix. Instead I was told that the door had been so badly damaged that it needed to be replaced, which they would do for between $999 and $1624 depending on the door I chose. I had a conversation with Mr. Chuck White, the owner of Precision Garage Door, in which I told him that I expected the company to stand behind the work I had already paid for and it appeared that if the work had been done correctly, I wouldn’t now need a new door. Ultimately he agreed to a $400 credit against the installation of a $999 door. Applying the theory that “life is too short” to be embroiled in disputes, I agreed to this. The technician who measured the door said that my garage door opener was old and I should replace it. Again, since the door opener was working fine, I declined. The door was installed on April 2, 2015 and I paid the $599 charge. At this point I was out $1,100. I did have a new garage door that I would not have needed if the original work had been done correctly. But the story continues. After the technician had left, I determined that the remote control did not work. I set about pairing the remote control with the garage door opener, which I have done before with no problems. The remote would not pair. Because the opener would not pair with a second remote I had, I was able to determine that the problem was the garage door opener’s receiver. I called Precision and was told a technician would come out to fix the problem. That technician called me and when I told him the problem, his response was that there was no way that his work had caused the problem. Given his defensive tone, I thought, “Yeah, right. The opener just picked that day to fail. What a coincidence!” The next day I received a call from another technician who said he would walk me through the steps to pair the remote control. I asked him to try to do it himself, as I was fairly sure the steps would not work. He came to the house and was also unable to pair the remote. He said that he would talk to management to see what could be done. A few days later I received an email proposing to sell me an entire new garage door opener for between $557 and $757, depending on the model. I then received a telephone call in which I was told that Precision would grant me a $100 discount off the quoted price. I responded, “No, thank you.” I thought, “Fool me once, shame on you. Fool me twice, shame on me. Fool me three times; you have to be kidding!” I went on Amazon and located an external receiver and remote for the princely sum of $16.09, including shipping. I installed the external receiver in about 20 minutes and the remote works fine. I submitted this review to the company before posting it to allow them to point out any factual errors they claim I have made. Their response boils down to an assertion that all of the problems stem from my failure to buy everything they tried to sell me ( a new garage door opener). What else could they say. However, there can be no reasonable excuse for the company’s attempt to profit further from this conduct by attempting to sell me a new opener for $450 to $650, to fix a problem which I was able to remedy for $16.00.
- Dennis Brown